Specific information over broad claims
Materials, production methods, packaging and delivery can vary across a large catalogue. We therefore do not apply one sustainability claim to every product. Product descriptions, option details and written customer-care confirmations should be used for product-specific decisions.
Materials and product choices
Natural materials, woven fabrics, hardware and finishes can differ in appearance and care requirements. Where a product page identifies a material or specification, review that information before ordering and contact us if a detail is important to your decision.
Made-to-order and personalised products
Some products are offered using measurements, tartan choices or personalisation instructions supplied by the customer. Check these details carefully before submitting an order. Made-to-order and personalised products can also have different cancellation and return conditions.
See our Returns & Refunds Policy for the current eligibility rules.
Care and longevity
Follow the care information supplied with the product. If the correct cleaning, storage or maintenance method is unclear, contact customer care before using a treatment that may affect the fabric, colour, leather, metalwork or fit.
Ask for the detail you need
Need product-specific information?
Tell us which product and option you are considering so the team can respond with the available details.
Contact customer care →