The right result starts with clear requirements
Products can be ready to dispatch, made to order, made to measure or personalised. The product page identifies the available options, while the order details record the choices and instructions submitted at checkout.
Measurements and fit
For products made using customer measurements, accuracy matters. Use the relevant measuring guide, record measurements in the requested units and contact us before ordering if a required field or measuring point is unclear.
Tartan, materials and finish
Tartan choice, fabric weight, garment style, hardware and finishing options affect how a product looks and feels. Review the selected options before submitting the order and include any clarification requested by customer care.
Understanding natural variation
Screen settings, lighting, woven materials and pattern placement can produce reasonable visual differences. Measurements and dimensions are approximate unless a product or written confirmation states otherwise.
Questions before ordering
Share the product and occasion
Product name, tartan preference, measurements and the date of an event give customer care useful context.
Ask customer care →